To keep you as safe as possible we are using extra hygiene measures. This means your appointment may look a little different to usual.


What to Expect

Making an Appointment & Payment

From 10th October 2020 please book online at Ashlins.co.uk/olb or by phoning 020 8520 5268

Our reception team are now back from furlough on a part time basis and will be happy to arrange your appointment.

We are asking that all appointments are pre-booked and pre-paid.  

The clinic operates a 24 hour cancellation period.  You can cancel or rearrange your appointment for free up to 24 hours before your appointment time.  Any changes made within 24 hours of your appointment will be charged at the full appointment fee.

Pre-Appointment Screening

Your therapist will contact you the day before your appointment to check if you have been in contact with a case of covid-19 or are experiencing any symptoms. If you have developed symptoms or been in contact with a case, they will reschedule your appointment for 14 days later.

Please do NOT attend the clinic if you have:

  • symptoms of covid-19 (new, consistent cough; high temperature; loss or change to your sense of smell or taste)
  • a positive test result for covid-19
  • close contact with a case of covid-19
  • been told to self-isolate or quarantine e.g after travel abroad.


Personal Protective Equipment (PPE)

Your therapist will be wearing PPE.  For most therapists this will be a disposable surgical mask and disposable apron.  Some therapists may also wear a visor or googles and gloves.

Please wear a mask or face covering for your appointment.  Let us know if you are exempt from wearing a face covering.

We have a screen over our reception desk to help protect both yourself and our staff.

Arriving for your Appointment

Please wait outside the clinic and not in the waiting room.

Your therapist will open the door in time for your appointment.

Please attend alone. If you need a chaperone let us know before the appointment.

Travel light and bring the minimum possible with you. Leave your extra layers, big bags etc at home! You may wish to bring your own water bottle.

Wash your hands with hand sanitiser when you enter the building.

Cleaning & Hygiene

Your therapist will be cleaning and airing the room between every appointment. All soft furnishings and linens have been removed. All equipment is now wipe clean or disposable.

Your therapist will refresh their PPE and wash their hands after every appointment.

We have an enhanced cleaning regime for treatment rooms, toilets and communal areas.

After your Appointment

Please do not wait in the clinic after your appointment.  When possible, we will take your next appointment in person, or we may phone you to rebook.

You can review our covid-19 risk assessment here: https://www.ashlins.co.uk/wp-content/uploads/2020/06/Health-and-Safety-Risk-Assessment-Ashlins-24062020.pdf