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Complaints

We want every one of our clients to have a positive experience when they visit Ashlins.
Unfortunately we do get it wrong sometimes.

If you are unhappy with our service please get in touch so that we can make things better.

 

You can reach us in the following ways:

– Phone us on 020 8520 5268. One of our reception team will listen carefully to your complaint.
If they can help you straight away they will do so. If they are unable to resolve the situation they will
raise the problem with our reception manager who will contact you personally.

– Come in and speak to us. As above, our reception team will listen carefully to your complaint
and attempt to resolve it. They may need to refer your complaint to our reception manager or
arrange to deal with it at a later time.

– Email us on info@ashlins.co.uk. We will acknowledge receipt of your message and will respond in full as soon
as possible.